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Jess Hennessey, Director of Digital Marketing
Working with Blue Tusk has been amazing. Our clients have seen amazing returns and positive ROI. They are confident in their work as they are able to explain it clearly and logically. They are very responsive and trustworthy.
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faqs

Billing.

Below are some common billing questions from our clients that may very well give you the answer you are looking for. Still need to get in touch? Contact us today. 😁
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How do I update my billing information?

If you need to update your credit card on file, please contact your account rep directly. They’ll provide you with the next steps necessary. 👍
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What types of credit cards do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX, Discover). 💳
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Do you accept ACH?

Yes, we do. To pay via ACH, please complete the ACH Authorization Payment Form and email it to billing@bluetuskdigital.com. We’ll send you a confirmation email once your billing account has been updated. 😉
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What should I do if my payment fails?

If your bill payment fails, please contact your account rep directly. If you need to update your payment method, we’ll provide you with the next steps necessary. If you continue to have issues processing the payment, then contact your bank for assistance. 🙃
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When can I expect my account to be charged?

Your can expect your account to be charged every 1st of the month. 📅
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Will I receive invoices?

Customers are automatically emailed paid invoices every first of the month. 📥
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What payment gateway do you use?

We use Stripe, an established, secure payment gateway to process your credit card or ACH payment. 💰
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Do you offer any refunds?

Unfortunately, we don’t provide any refunds under any circumstances. 👌
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Can I pause services if I’m on a long-term agreement?

We don’t provide the option to pause services. 🫣
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Jose Suarez, Executive Director
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I have been a customer of Blue Tusk Digital for several years. We have easily calculated our ROI on this investment at over 400% resulting in our school having a two-year waiting list for admission and ensuring our continued growth. I would highly recommend their management services to anyone wanting to move their company forward in this social media-rich field.

Hey, there. ✌️
I’m Rebecca Castañeda.

Customer Success Manager @ Blue Tusk Digital

I go by Rebecca, but my friends call me Becca. Blue Tusk prioritizes excellent customer service and strives to provide the most supportive customer support possible. You can rely on us to be attentive and ensure you never feel neglected. Just say a quick “hello” to inform us of your needs, and we'll respond promptly. Looking forward to chatting with you soon!

Message Becca
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No obligations. No BS free review. 💩

Yes, your Google Grant could be better.

Inflated ad spend
You’ll learn if your ad spend is being exaggerated.
random traffic
You’ll learn if your traffic is coming from sketchy locations.
poor structure
You’ll learn of potential issues with the set up of your account.
Conversion tracking
You’ll learn if your conversions (goals) are tracking correctly.
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